Parents & feedback

Setu · सेतु Pratikriya · प्रतिक्रिया

Parents hear from you every week. Once a month, you hear from them.

Principal’s Pratikriya dashboard with a threshold alert, an action log and anonymous family feedback scores.
Parent notice list with Ack required and Urgent tags.
Pratikriya dashboard and parent notices. Illustrative data.Live
The problem, on an ordinary day
A notice goes out on Friday. By Monday there are forty calls from parents who did not see it, and no way to tell who opened it.
How it works

Every week a message goes out, every month an answer comes back.

Notices that tell you who has read them

Sent, opened, acknowledged: you see the counts and the families who have not, and send a reminder in one tap.

  • Notices with read receiptsLive
Acknowledgement statistics for a notice: sent, opened and acknowledged, with a Send reminder button.
Notice receipts. Illustrative data.

Diary, messages, moments and events

The week in one place for the parent, and the WhatsApp line (Setu) for families who never install the app.

  • Diary, messages, moments, eventsLive
  • Setu, the WhatsApp lineLive
Parent diary with homework and school moments.
Parent diary. Illustrative data.

A monthly answer, anonymous and reported as trends

Pratikriya asks every family a few questions each month. Feedback is anonymous and reported as groups and trends, with an escalation when a threshold is crossed.

  • Pratikriya: anonymous monthly feedback with trends and escalationLive
Principal’s Pratikriya dashboard with a threshold alert, an action log and anonymous family feedback scores.
Pratikriya dashboard. Illustrative data.
What it is worth

Every call you do not take is time back.

Parents who can see the notice, the bus and the fee stop phoning to ask. The calculator counts the calls you avoid.

Open the calculator

B2Office time calls avoided × minutes per call × staff cost per hour ₹ your number
Calls avoided per month is yours to set.
What it feeds on the morning screen

Parents and feedback feeds the Wellbeing face.

Every module ends in one number on the morning screen. This is the thread that holds the school together.

Learning

Syllabus pace

Wellbeing

Attendance, practice and family feedback alerts

Operations

Buses on time and periods needing cover

Finance

Collected percentage and overdue

Growth

Enquiries waiting for a follow-up

Designed viewThe morning screen is a designed view, assembled from live modules.

Coming next

Ready at go-live, or it comes off this page.

Reach-and-read analyticsComing

Ready at go-live. We show no date until it has an owner and a delivery date.

Start with one term

See Parents & feedback on your own numbers.

We send five questions beforehand, so the calculator is filled with your numbers when we meet.

Book a 30-minute walkthrough

Book a 30-minute walkthrough